KENYA MARITIME AUTHORITY CITIZENS SERVICE DELIVERY CHARTER
This office is committed to Timely, Efficient effective Service Delivery (See Downloads Below);
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COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY
Your opinion matters to us and we will take every opportunity to improve the quality of our service to you. If you are dissatisfied with our service, kindly call, write or email your complaint to the Director General. KMA will then acknowledge your complaints within 2 working days and response substantively within 5 working days.
If you are happy with our standards of services, or you have a suggestion on how we can improve our service to you; or you feel that the service provided to you deserves recognition; we would like to hear from you.
Write to:
- THE DIRECTOR GENERAL,
- KENYA MARITIME AUTHORITY,
- P.O. Box 95076 – 80104, MOMBASA.
- TEL: +254 41 2318398 / 9, 0724319344, 0733221322
- Fax: +254 41 2318397
- E-mail: info@kma.go.ke; complaints@kma.go.ke; pr@kma.go.ke
- Website: www.kma.go.ke
- or Contact
- PUBLIC COMPLAINTS STANDING COMMITTEE
- P.O. BOX 20414 – 00200 NAIROBI
- TEL: +254020 2303000, Mobile: 0710936000, 0735350888
- Fax: +254 020 230 2666
- Email: ombudsmankenya@gmail.com
- Website: www.justice.go.ke